Delivery Information

Shipping Policy

MyBFF Pty Ltd. ABN 21 159 706 340 - We make every attempt to ship your package within 3 workings on receipt of payment, Monday - Friday. Delivery should be expected within 7 - 10 working days. We do not ship to PO Boxes. Please make sure that you list a valid street address for delivery. We will make every effort to inform you of any back orders and provide an estimated ship date. Items that are ordered at the same time are not always shipped together due to product availability. In the unlikely event that an item is lost or damaged we will assist in filing an insurance claim with the courier.

Returns Policy

Products purchased on this site can be returned, subject to the following conditions:

Faulty or Damaged Goods

  • All tangible products purchased on this site can be returned if damaged or faulty within 30 days of the purchase date.
  • These items must be returned via our Internet Support Centre. Please contact us and provide your sales order number and the details of the title/s and damage concerned.

Change your mind?

  • Items purchased on this site can be returned (within 14 days) with proof of purchase (the receipt shipped with the item/s) for a full refund, provided the item is in an unused and re-sellable condition.
  • Any delivery charges will not be refunded for change of mind returns.
  • These items must be returned via our Internet Support Centre. The cost of returning a product you no longer want (within 14 days) is your responsibility. Any item returned in a used condition will not be refunded.